Network Management

Eleven provides the full range of network management services.

Data network management includes installation, configuration and support of both the WAN and LAN environments throughout North America and worldwide.

We also provides network design, capacity, performance, asset and project management and resourcing across the Data and voice networks.

Eleven has developed a common set of network metrics i.e. router CPU, memory, interface utilisation, interface errors, etc, to be monitored and managed. Further metrics can be included to the customer’s requirement. This data will be continually monitored and included in trending reports, which will form part of the Network Capacity Planning and Service Delivery process.

Our Network Node Management Reports include the following:

  • Availability and performance monitoring of network objects;
  • Events, faults, threshold violations and log errors forwarded to Eleven support personnel via e-mail or SMS messages;
  • Automated corrective actions; and
  • Root Cause Analysis